Cancellation policy

Subscription Cancellation and Refunds

You can cancel your subscription in one click in your customer portal at any time before the next order is generated.

If an order has been created but not yet shipped (status 'Unfulfilled'), refunds are not granted unless the subscription was canceled prior to the order being formed. 

If a subscription order is later confirmed lost, damaged, or defective, we will offer either a full refund or a free replacement shipment, even if it was previously marked Final Sale.

If the order is already in the process of delivery or transit, refunds are not available. 

To request a revision for a refund on a case-by-case basis, contact our Customer Support Team at support@tryceltara.com.