Shipping policy

Shipping Methods

We currently ship orders via USPS, Amazon Shipping, and DoorDash, depending on your location and the most efficient delivery option available.

 

The shipping carrier and delivery method are selected based on availability and the destination of your order.

Order Processing & Delivery Times

Most orders are delivered within 3–5 business days after they have been processed and shipped.

 

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier availability, and other circumstances beyond our control.

 

Please note that delivery may occasionally be delayed due to:

  • Severe weather conditions
  • Carrier delays or operational disruptions
  • Holidays or periods of high shipping volume
  • Incorrect or incomplete shipping information
  • Other unforeseen circumstances

We do not ship on weekends.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

 

Please use the tracking information provided to monitor your shipment's progress and delivery status.

Delayed Shipments

If your order has not arrived within the estimated delivery window, please check your tracking information for the latest updates.

 

If your shipment remains in transit, additional time may be needed for the carrier to complete delivery. If your package appears to be significantly delayed, please contact us at support@tryceltara.com so we can review the situation and help determine the next steps.

Lost Packages

If your package is confirmed lost by the shipping carrier, please contact us at support@tryceltara.com.

 

We will review the shipment details and work with you to determine an appropriate resolution, which may include a replacement shipment or a refund, depending on the circumstances.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you have not received it, please:

  • Check around your delivery location, including your mailbox, porch, and other safe delivery areas.
  • Ask household members or neighbors whether they accepted the package on your behalf.
  • Review the tracking information for additional delivery details.

If you still cannot locate your package, contact us at support@tryceltara.com so we can investigate.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing your order.

 

If you notice an error in your shipping information, contact us as soon as possible. Once an order has been processed or shipped, we may be unable to change the delivery address.

 

Celtara is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided at checkout, to the extent permitted by applicable law.

Order Cancellations

Orders are processed promptly, so we cannot guarantee that an order can be canceled or modified after it has been placed.

 

Once an order has been processed or shipped, cancellation may no longer be possible. For questions about order cancellations, please contact support@tryceltara.com.

 

For further details regarding cancellations, returns, and refunds, please review our Refund & Return Policy.

Questions?

We're here to help. If you have questions about shipping, tracking, delayed deliveries, or missing packages, contact us at:

 

Email: support@tryceltara.com

 

Thank you for choosing Celtara.